Accessibility

To gain access to ADA parking, proper vehicle registration is required, as well as a current placard with matching identification. 

Please be advised, all parking is limited on Saints game days. Accessible parking on both the East and West sides of Sugar Bowl Drive, and on level one of Garage 1A are first-come, first-served. For accessible parking inquiries, comments, or concerns, please contact our Parking Offices:

Superdome Parking Office: (504) 587-3805
Champions Garage Parking Office: (504) 587-3971

To view a map of parking garages with accessible parking, please click here.

For information about accessible parking for an event, please refer to the event information page for that specific event.

Accessible stalls are provided in every restroom location, on all levels of the Smoothie King Center. Single stall restrooms are available in the following locations:

• Ground Level: East Lobby
• 100 Level: across from Section 108
• 300 Level: across from Section 310

Click here to view a map of restrooms by level. 

Wheelchair accessible seating, semi-ambulatory seating, and removable armrest seating are in varying sections and levels throughout our facilities. When requesting tickets, please identify your mobility needs and/or if you need a seating location that is accessible for a standard-sized wheelchair, larger scooter, or other mobility device. Ticketing inquiries should be directed to the Box Office at  (504) 587-3822.

If you have purchased a ticket that is not designated as an accessible seating location (ASL/ADA) but you are in need of such, please refer to the ticket exchange and relocation policy tab below.

The Smoothie King Center Box Office is a walk-up service only. For more information please call 504-587-3822.

New Orleans Pelicans ticket inquiries should be directed to (504) 525-HOOP.

If you need assistance both to and from your section via wheelchair, ADA Greeters are located at all main entrances the Smoothie King Center. If you do not see an ADA Greeter available, they are likely assisting other guests. Chairs will be readily available to you as you wait for the next available ADA Greeter. A service number will be provided for you to use when you are ready to leave the facility. Please note, elevators can be held at any time to transport coaches, media, and team executives which may impede waiting times.

During events, the Smoothie King’s drop-off and pick-up area for guests with disabilities is located on LeRouge Street, near the Box Office, on the East side of the building.

Accessible elevators service all levels of the Smoothie King Center.

• Elevators 1 & 2 service Suites and patrons with disabilities and are located inside of the entrance at the West/Northwest corner of the Smoothie King Center, behind the large, concrete staircase.
• Elevators 3 & 4 service all patrons and are located inside the Smoothie King Center between the Northeast entrance on Girod Street and the East ground entrance on the corner of Girod and LeRouge St.
• The Club Elevator is located inside the venue across from the Northeast entrance.

If you need medical assistance during an event, please reach out to a member of our Event Day Staff for assistance.  If you need to reach a specific First Aid location, you may call (504) 587-3663. You will be prompted to enter a 4-digit extension that will connect you. Extensions are listed below: 

Smoothie King Center:
100 Level: Section 123 (ext. 7428)
300 Level: Section 313 (ext. 7429)

For any questions or concerns during an event, please contact the nearest Guest Services Representative (i.e. Usher, Ticket Taker or Security staff) or approach a Guest Services Desk for assistance.

Guest Services Desk locations are as follows:

• Ground Level in between Northeast and East entrances (for floor and club patrons)
• 100 Level across from Section 108
• 300 Level across from Section 310

Requests for interpretation services should be made at least thirty (30) business days prior to an event. To submit a request, please contact (504) 587-3990. 

Important to note, although we do our very best to accommodate every request, Interpreting Services are subject to availability as we rely on outside organizations who are certified and meet all ADA requirements. 

The Smoothie King Center has a no re-entry policy. In the event a guest needs to exit and return for any reason, the guest should be referred to the Experience Ambassador (or alternatively the Ticket Supervisor) assigned to the particular entrance, who will then approve the guest exiting and returning if the situation warrants same. Examples of such situations include medical emergencies (e.g., forgot needed medication) and permitting a service animal to exit to relieve itself.

Guided by experts from Kulture City, the Smoothie King Center has implemented the following procedures, guidelines, and opportunities to better serve guests with sensory sensitivities:  

• Designated Entry Gates: Dedicated entry locations that are less crowded and/or noisy can be used by guests with sensory issues. 
• Sensory Bags: Guests may checkout Sensory Bags at no cost to utilize fidget toys, noise cancelling headphones, and other resources during events. For checkout, please proceed to the Guest Relations Center located near Gate F on the Plaza Level at Caesars Superdome. For checkout at the Smoothie King, sensory bags can be checked out at the Guest Services Desk across from Section 108. In Champions Square, Sensory Bags can be issued by visiting the Guest Services Tent on La Salle Street. In exchange for the issuance of a sensory bag, you will be required to submit a valid government issued photo ID. 
• Quiet Rooms: Kulture City Quiet Rooms provide a quiet relaxing space for guests with sensory issues. If a patron needs to use a quiet room, please visit the nearest Guest Services Desk to obtain the room’s location.

Trained guide dogs, signal dogs, or service animals assisting guests with disabilities are permitted inside the Center. Please identify such animals to ticket takers upon entry.

The Smoothie King Center has a no re-entry policy. In the event a guest needs to exit and return for any reason, the guest should be referred to the Experience Ambassador (or alternatively the Ticket Supervisor) assigned to the particular entrance, who will then approve the guest exiting and returning if the situation warrants same. Examples of such situations include medical emergencies (e.g., forgot needed medication) and permitting a service animal to exit to relieve itself.

Exchanges and relocations can only be done on the day of the event. If you purchased non-accessible seating, and you cannot or do not wish to sit where your original ticket(s) indicate, you (plus a companion) have the option to swap out your ticket(s). Be aware, this is subject to availability. If you desire to exercise this option, please proceed to the nearest Guest Services Desk to inquire about exchanging your ticket(s) for accessible seating. 

ADA Relocations: relocations are based on availability and are distributed on a first-come, first-served basis. In addition, relocations are distributed according to the level that was originally purchased. To inquire about being relocated to an ADA seat, please adhere to the following locations: 

Pelicans Games: It is highly recommended to inquire about ADA relocations at the NE Box Office (corner of Dave Dixon Drive and Le Rouge Lane) prior to entering the facility. All remaining relocates will be re-directed to our Guest Services Desks across from 108 and 310. Please note, relocations are distributed according to the level that was originally purchased. 

Non-Pelicans Events: Please see the Box Office Rep. to the right of our Guest Services Desk located across from Section 108.

The Smoothie King Center is committed to providing a positive experience to all our guests and we aim to facilitate the accessibility and usability of our website and mobile site. Our goal is to permit our guests to successfully gather information and transact business through our website regardless of the use of assistive technologies like a screen reader, a magnifier, or voice recognition software.

WEBSITE ASSISTANCE
If you have difficulty using or accessing any element of this website or the Smoothie King Center’s mobile site, please feel free to call us at (504) 587-3826 or email us at info@asmneworleans.com and we will work with you to provide the information, or transaction you seek through a communication method that is accessible for you consistent with applicable law.

ONGOING EFFORT
At the Smoothie King Center, we are proud of the efforts that we have completed and that are in-progress to ensure that our website and mobile site are accessible to everyone. We view accessibility as an ongoing effort and are continually seeking solutions that will bring all areas of our website and mobile site to the same level of overall web accessibility.

Wheelchairs are available for guests and can be checked-out for the duration of events. At the Smoothie King Center, wheelchairs are available at the Guest Services Desk located across from Section 108. In exchange for the issuance of a wheelchair, you will be required to submit a valid government issued photo ID.

Wheelchair Storage: Wheelchair storage is available across from Section 108 at the Smoothie King Center. You may have a companion bring the wheelchair to be stowed or you can personally proceed to the location(s) listed above and have an ADA Greeter transport you to your section. If your wheelchair is stowed, you will receive a ticket indicating the wheelchair has been checked.

Please note, wheelchairs cannot be left unattended. In addition, we are not responsible for lost and/or stolen wheelchairs.